Frequently asked questions

Giveaways

Who can start a giveaway?

Anyone with Administrator, Manage Server or a Giveaway Manager role. See Permissions.

Can I change a giveaway after it started?

Yes. /gedit changes the prize, duration, winners, requirements and more while it is running. Ended giveaways cannot be edited.

A winner did not claim. What now?

Use /greroll with replace to replace only that winner, or enable auto_claim so unclaimed prizes are rerolled automatically.

Is the draw fair?

Winners are picked at random from the valid entries. Extra chances only come from bonus entries that the host sets up in advance.

A giveaway did not end on time

Run /gfix on it. It finds the problem and repairs it. See Managing giveaways.

Can I run giveaways in advance?

Yes. Use /gschedule. See Scheduling.

How long can a giveaway last?

Up to 60 days on Free, and longer on Premium. See Durations.

Can members enter by reacting?

Yes, with Premium Tier 1. Otherwise members press the Enter button.

Is Premium per user or per server?

Per server.

Is there a free trial?

Yes, a one-time 3-day Tier 1 trial per server.

What happens when Premium ends?

Premium features stop, limits return to Free, and your saved settings and XP data are kept.

How do I move Premium to another server?

The server owner can use /premium-transfer for a Tier 2 subscription.

Why is my level not going up?

Leveling needs an active Premium subscription on the server. Also check you are not in an excluded channel or role.

How do I change the bot's language?

Use /setlang. See Language.

How do I change the prefix?

Prefixes are set per server on the dashboard. The default is g!.

Still stuck? Ask in the support server.